Frequently asked questions

What to Know Before We Roll.

Every event begins with a conversation. These answers will help you prepare for it.

01What is the smallest rink?+

Roller Zone's minimum rink configuration is 625 sq. ft. We do not offer a smaller setup.

02How many people can skate at one time?+

We recommend up to 15 skaters at one time for the Basic package, up to 30 for the Standard package, and up to 60 for the Premium package.

03What type of space do I need for Roller Zone?+

You provide the space. We bring the rink. Roller Zone can transform appropriate indoor or outdoor spaces into a temporary skating experience. Potential locations may include gymnasiums, recreation centers, event venues, approved outdoor spaces, large indoor event spaces, and other appropriate flat surfaces. The minimum setup area is 625 square feet. Roller Zone does not offer a rink configuration smaller than 625 sq. ft. Not sure if your space will work? Send us your event details and we’ll help determine whether your location is a good fit. Final rink placement and setup are subject to Roller Zone approval. Roller Zone may request photos or video of the proposed setup area before approving the event. Ask About Your Space

04What happens if weather affects an outdoor event?+

If weather conditions may impact an outdoor event, customers may request to transfer their booking to another available date beginning five days before the scheduled event. Rescheduled dates are subject to Roller Zone availability and applicable rescheduling terms. Safety is our priority. Roller Zone will not operate the skating rink if weather, standing water, surface conditions, or other environmental conditions make skating unsafe.

05Is a deposit required?+

A 50% non-refundable deposit is required to reserve a confirmed event date. Deposit amounts are $425 for Basic, $700 for Standard, and $1,250 for Premium.

06Are payments refundable?+

All payments made to Roller Zone are non-refundable. However, eligible payments may be transferred to another available event date, subject to Roller Zone availability and applicable rescheduling terms.

07Can I reschedule?+

All payments made to Roller Zone are non-refundable. However, eligible payments may be transferred to another available event date, subject to Roller Zone availability and applicable rescheduling terms. If changes to the event package, duration, location, travel requirements, services, or event details result in a higher price, the customer is responsible for the difference.

08When is the remaining balance due?+

The remaining balance is due before your event. Roller Zone sends a balance payment link ahead of your scheduled date.

09Does every skater need a waiver?+

Yes, every skater must complete the required waiver. Skaters under 18 require parent or legal guardian authorization.

10Can customers bring their own skates?+

Yes, guests are welcome to bring their own skates if they prefer not to use the rentals provided with the event.

11What skate sizes are available?+

Roller Zone brings a range of youth and adult skate sizes. Let us know your expected attendance so we can plan accordingly.

12Can I request another time?+

Preferred start times are 1:00 PM for a daytime experience or 6:00 PM for an evening experience, or you may request a different time. Requests are not guaranteed until confirmed by Roller Zone.

13Can I add a DJ?+

Yes, professional DJ entertainment can be added for +$350 per event. A DJ is already included in the Standard and Premium packages.

14Can I add a 360 Photo Booth?+

Yes, the 360 Photo Booth can be added for +$150/hour.

15Can I book only the 360 Photo Booth?+

Yes, the 360 Photo Booth is available as a standalone experience without a rink. Explore the 360 Photo Booth.

16Is Roller Zone a CMSD vendor?+

Roller Zone is a CMSD vendor and provides mobile skating and 360 Photo Booth experiences for eligible school events, celebrations, homecoming activities, dances, and special programs.

17Do you travel outside Cleveland?+

Travel is included for approved event locations within Roller Zone's standard 50-mile Cleveland service area. Packages start at the prices shown. Final pricing may vary based on the selected package, rink configuration, add-ons, custom event requirements, and locations outside the standard service area.

18What does setup and breakdown look like?+

Your package duration represents your Roller Zone event/skating time. Setup and breakdown are completed separately by the Roller Zone team. Setup and breakdown time varies based on rink size and event configuration.

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