Refund Policy.

Last updated: September 13, 2026

Refund & Rescheduling Policy

All payments made to Roller Zone are non-refundable. However, eligible payments may be transferred to another available event date, subject to Roller Zone availability and applicable rescheduling terms.

If changes to the event package, duration, location, travel requirements, services, or event details result in a higher price, the customer is responsible for the difference.

What happens if weather affects an outdoor event?

If weather conditions may impact an outdoor event, customers may request to transfer their booking to another available date beginning five days before the scheduled event. Rescheduled dates are subject to Roller Zone availability and applicable rescheduling terms.

Safety is our priority. Roller Zone will not operate the skating rink if weather, standing water, surface conditions, or other environmental conditions make skating unsafe.

1. Deposits

A 50% non-refundable deposit is required to reserve a confirmed event date. The deposit is 50% of your event total and is applied to your total. Deposits are non-refundable. Once your deposit is processed, your date is reserved and no longer available to other customers.

2. Balance Payments

The remaining balance of your event total is due before your scheduled event date. You will receive a secure payment link by email to pay your balance online. If the balance is not paid before the event, Roller Zone may cancel the event, and the deposit will not be refunded.

3. Transfers and Rescheduling

Although payments are non-refundable, eligible payments may be transferred to another available event date under the following conditions:

• Weather-related requests: If weather conditions may impact an outdoor event, customers may request to transfer their booking to another available date beginning five days before the scheduled event. Rescheduled dates are subject to Roller Zone availability and applicable rescheduling terms.
• Other rescheduling requests: Contact Roller Zone as early as possible. We will review availability and, if an alternative date is available, apply your payment to the new date.
• Limitations: Transfers are subject to Roller Zone's availability and scheduling. A transferred booking is subject to these same terms.

4. Cancellations by You

If you cancel your event for any reason, all payments made are non-refundable. We encourage you to request a transfer instead, so your payment can be applied to a future available date.

5. Cancellations by Roller Zone

If Roller Zone must cancel an event due to circumstances beyond our control (including severe weather, equipment failure, or emergencies), we will work with you to reschedule. If rescheduling is not possible, payments will be applied to a future available date.

6. Refunds for Errors

If you believe you were charged in error or charged the wrong amount, contact Roller Zone as soon as possible. We will review the situation and process a correction if appropriate.

7. No-Show Policy

If Roller Zone arrives at your venue and the event cannot proceed due to inadequate space, unsafe conditions, or the venue being unavailable, the event will be considered a no-show, and all payments made are non-refundable.

8. Contact

Questions about payments, deposits, or rescheduling? Reach out anytime.